Refund and Return Policy – ThemeWP.org

At ThemeWP.org, customer satisfaction is our top priority. That’s why we offer a transparent and fair refund policy to ensure trust and clarity in your purchases. Please read the details below to understand how our refund and return process works:

1. General Terms

Due to the nature of digital products, once a theme or template has been delivered, it is non-refundable. However, under specific and justified circumstances, a refund may be issued.

To be eligible for a refund, you must contact us within 7 days from the date of purchase.

2. Refundable Cases

We will consider refund requests in the following situations:

  • The product does not match the description or features stated on the product page.

  • A technical issue exists in the product and our support team is unable to resolve it.

  • The wrong product was delivered by mistake.

3. Non-Refundable Cases

Refunds will not be provided in the following scenarios:

  • The product was misused, altered, or modified by the customer.

  • The customer changed their mind after purchasing.

  • All features and limitations of the product were clearly disclosed in the preview or description section.

4. Refund Process

  • Approved refund requests will be processed within 7 business days.

  • Refunds will be issued to the original payment method used during purchase.

  • Delays caused by banks or payment processors are beyond our control.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team via info@themewp.org

  2. Include your order number and clearly explain the reason for your request.

  3. Our support team will review your request and respond as soon as possible.

6. Contact Information

If you have any questions or concerns regarding refunds and returns, you can reach us at:

At ThemeWP.org, we are committed to providing high-quality digital products and reliable support. If you encounter any issues, we are here to help.